Administering an ILS at a library of any size can be a challenge, especially in situations which require communication across multiple departments and branches which do not often cross paths. This session will explore how Allen County Public Library (ACPL) ILS administrators have built a more cohesive work environment through the utilization of collaborative software tools including Office 365, FreshService, and others. Using these tools, the ACPL has improved communications and workflows related to:
--Moderated and collaborative communication platforms
--Project management
--Incident management
--And more!
Representing the ACPL ILS administrative team, Nathaniel Burnard and Matthew Etzel collectively have over 40 years of library experience across a variety of positions in libraries large and small. They currently share in leading a team which administers the ACPL collection of over 3 million item records and 200,000 patron records across 14 branches, which circulates over 5 million items annually.
